The online options and format were easy to use and understand. I was able to research all of my options and even calculate finance and lease payment possibilities to help narrow down my search. I would definitely use this tool again in the future.
Lindsay M. | NewRoads Customer & MotoCommerce User
The online experience is only as good as the physical dealership behind it, and NewRoads GM impressed Lindsay with their seamless handoff from web to showroom.
Lindsay says the experience was very enjoyable because of how easy it was to pick up her online purchase in-store. Approaching the dealership with confidence and solid product knowledge thanks to MotoCommerce, she was able to negotiate on price and quickly close the deal. Convenience, transparency, and major time-savings; that's Lindsay's experience with MotoCommerce and NewRoads GM.
Great customer experiences build great customer loyalty: Lindsay says she'd prefer to shop at the same dealer again because of the experience, which she found very easy and enjoyable from online to in-store. Even after shopping around at other dealers.
Lindsay gravitated back to NewRoads GM and its superior sales process. Would Lindsay be willing to pay more to experience this level of convenience again? "Absolutely," she says.