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Assess available technologies to identify those which are complete, intuitive, and drive consistency.
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Adjust the sales processes to account for the digital customer journey.
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Rethink the HR strategy to include employees who effectively facilitate digital sales.
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Train and encourage employees to adapt to the new digital process.




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Ensure consistent brand promise and experience across your advertising, landing pages and CTAs.
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Identify key site sections and place them above the fold on the homepage.
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Streamline SRP and add all relevant information in one view to your VDPs, including real inventory photos.
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Less is more: clear and simple CTAs drive higher quality engagement.



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The consumer's need for digital and omni‑channel transacting is here to stay. Embrace the tools and new processes.
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Use YouTube and GMB pages to highlight your brand promise and inventory, and influence online shoppers early in their journey.
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Allocate advertising dollars and budget per piece of inventory and ensure your advertising is also omni‑channel.
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Awareness, consideration, conversion, loyalty: align your tactics and effort with your audience and goals.